Quetex Privacy Policy — Your data is our responsibility

Quetex is one of Bangladesh's most trusted online gaming platforms. We believe that protecting your personal information is one of our greatest responsibilities. This privacy policy explains what data Quetex collects, why we collect it, how we use it, and what measures we take to keep it safe.

This policy applies to all Quetex services — including website browsing, account registration, gameplay, deposits and withdrawals, and customer support. By using Quetex, you are considered to have read and agreed to the terms of this privacy policy.

In this policy, "we" and "Quetex" refer to the organization that operates the quetex.org platform. "You" refers to any user of our website or services.

Quetex collects only the information that is necessary to operate our services properly. We never collect irrelevant or excessive data.

Whenever you register on Quetex, chat with us, or play a game, certain technical information is collected automatically. This is completely normal and happens on every online platform.

Quetex collects your information only for specific, defined purposes. We never misuse your data or use it for anything beyond those purposes. All the ways we use your information are clearly outlined below:

• Account management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To troubleshoot issues and provide you with support.
• Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To analyze your gaming patterns and identify problematic gaming behavior.
• Promotions & Offers: To inform you of relevant bonuses and offers based on your preferences.
• Legal obligations: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: To improve platform performance and enhance the user experience.

Quetex never sells your personal information to advertisers or unrelated third parties. However, in certain situations, we may need to share limited information with our trusted partners:

• Payment Processor: Information required to process bKash and Nagad payments.
• Game Provider: Only the minimum data necessary to operate the game.
• Law enforcement: To government authorities when required by legal order or investigation.
• Security Specialist: For investigating cyberattacks or fraud.

Quetex uses cookies on its website. Cookies are small data files stored in your browser that help make your browsing experience smoother and more enjoyable. We use the following types of cookies:

• Essential cookies: Required for login sessions and core platform functionality. Disabling these cookies will prevent the website from working properly.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze website traffic and usage patterns.
• Security Cookies: To prevent CSRF attacks and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some services.

Quetex uses industry-leading technology to protect your data. Our security systems are active around the clock and are updated on a regular basis.

• TLS/SSL 256-bit encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protecting servers from cyberattacks.
• Regular Security Audits: Periodic audits conducted by our expert team.
• Payment Data Stored Separately: Financial data stored on separate, secured servers.
• Employee training: All staff receive regular training on data protection.

Quetex retains your data only for as long as necessary. Any data that is no longer needed is deleted on a regular basis.

• Active Account Information: For as long as the account remains active.
• Closed Account Data: Up to 5 years after closure (as required by law).
• Financial transaction records: 7 years (as required by legal obligations).
• Customer Support Conversations: 3 years.
• Analytics Data: 2 years (after anonymization).

Once the retention period ends, data is securely deleted or fully anonymized so that your identity can no longer be identified in any way.

As a Quetex user, you have full control over your own data. You may exercise the following rights at any time:

Quetex strictly does not provide services to anyone under the age of 18. We do not collect or store data from minors.

Age is verified at registration, and KYC documents are requested in suspicious cases. If we become aware that a minor's information has been collected inadvertently, the account is immediately closed and all associated data is deleted.

Quetex primarily serves users in Bangladesh. However, certain technical services — such as cloud storage or game servers — may be hosted in other countries.

Whenever international data transfers occur, we ensure that:

• Adequate data protection laws are in place in the destination country.
• Strict confidentiality clauses are included in all transfer agreements.
• Where applicable under GDPR, Standard Contractual Clauses are followed.
• All data is transferred in encrypted form at all times.

Quetex may update this privacy policy from time to time. If significant changes are made, we will notify you:

• A notification will be sent to your registered email address.
• A notice will be displayed on the website homepage.
• The "Last Updated" date at the top of the policy will be revised accordingly.

If you continue using Quetex after any changes take effect, you will be considered to have accepted the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team is always ready to help.

We take all privacy-related requests seriously and do our best to resolve them as quickly as possible. Your trust and confidence mean everything to us.