Gaming isn't just about winning — it's entertainment. Quetex believes every player deserves to enjoy the experience within healthy boundaries. Our Responsible Gaming tools and guidelines give you the control to do exactly that.
Responsible Gaming at Quetex means keeping gaming what it should be — entertainment — not a source of financial stress or mental strain. We believe gaming is only truly enjoyable when you stay in control. Online gaming is growing fast in Bangladesh, and with that growth comes the need for greater awareness.
Responsible gaming means knowing your limits — how much you play, how much you spend, and when to stop. Quetex is more than just a gaming platform; we care about your overall well-being. That's why we offer a range of practical tools to help you maintain healthy gaming habits.
Gaming is entertainment, not a source of income. Keeping that simple fact in mind makes responsible gaming a lot easier. Whenever you feel that gaming is affecting other areas of your life — family, work, or health — pause and reflect.
Responsible Gaming Principle: Only play with money you can afford to lose — funds whose loss won't affect your daily life. Never gamble with borrowed money or your savings.
Quetex has built a range of tools that put you in control of your own gaming experience. They're free to use and available at any time.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit stays in effect for the specified period.
Set a maximum time limit for each gaming session. When the time is up, the system will automatically notify you.
Take a break from 24 hours up to 6 weeks. You will not be able to log in to your account during this period.
Once you hit a set loss amount, gaming will automatically stop. This is one of the most effective ways to limit financial harm.
You'll receive pop-up notifications at set intervals reminding you how long you've been playing.
For a long-term break, you can exclude yourself from the platform entirely — from 6 months up to permanently.
Setting limits on Quetex is straightforward. You can do it at any time from your account settings. Just follow the steps below:
See the different types of limits and how they work below:
| Limit Type | Duration | Effective Date | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Active |
| Loss Limit | Daily / Weekly | Instant | Active |
| Session Time Limit | Per Session | Instant | Active |
| Cooling-Off Period | 24 Hours – 6 Weeks | Instant | Active |
| Self-Exclusion | 6 Months – Permanent | Within 24 Hours | Under Review |
Lowering a limit takes effect immediately. However, raising a limit requires a 24-hour waiting period — this protects you from overspending in the heat of the moment.
It's not always easy to notice when gaming habits start becoming a problem. If you recognise the signs below, it's worth paying attention. That's not a sign of weakness — it's a sign of self-awareness.
Thinking "one more try and I'll recover" after a loss is one of the clearest signs of problem gambling.
When gaming makes it difficult to spend time with family, focus on work, or keep up with your studies.
Borrowing money to play or hiding it from your family is a serious warning sign.
Feeling restless, irritable, or anxious when you can't play may be a sign of dependency.
Neglecting sleep, meals, or physical health due to gaming.
Spending more than planned on gaming each month and being unable to control it.
If you notice 2 or 3 of the signs above in yourself, take a step back. If things don't improve on their own, reach out to the Quetex support team — we're here to help, not judge.
Sometimes the bravest thing you can do is step away. Quetex's self-exclusion feature lets you take a break from the platform — temporarily or permanently.
Once self-exclusion is activated, you will no longer be able to log in, you will not receive any marketing messages, and your account will be fully deactivated. This cannot be reversed until the exclusion period has ended.
To request self-exclusion, email [email protected] or reach out via live chat. Our team will deactivate your account within 24 hours.
Your balance is safe during the self-exclusion period. You can reactivate your account once the exclusion ends — except in the case of permanent exclusion. We recommend considering professional support during your exclusion period.
Quetex strictly prohibits anyone under the age of 18 from participating on the platform. Age is verified at registration, and KYC documents are requested for any accounts that raise concern.
If there are minors in your household, the following precautions are recommended:
If you suspect a minor is using Quetex, please contact [email protected] immediately. We will investigate and take the necessary action.
Ask yourself the following questions. If most of your answers are "yes", take a pause and seek support.
If you answered "Yes" to 3 or more questions, we recommend reaching out to Quetex Support or activating a cooling-off period. Seeking help is a sign of strength, not weakness.
You're not alone. Quetex's Responsible Gaming team is always here for you. Reach out whenever you need — everything is handled in complete confidence.
For anything related to responsible gaming:
[email protected]
Response Time: 24 Hours
For immediate assistance:
24/7 Live Chat Support
Average response time: 5 minutes
Our team will never judge you. No matter how big or small your concern, we'll listen and do our best to help. Responsible gaming means taking care of yourself — and that's the biggest win of all.
Frequently Asked Questions on Responsible Gaming
The Core Pillars of Our Responsible Gaming Commitment
Age verification is required at registration. The KYC process fully excludes underage users. Accounts are not activated unless the user is confirmed to be 18+.
When you're approaching your set loss limit, the system automatically alerts you. Protecting your finances is our priority.
See exactly how long you've been playing in real time. After a set period, a pop-up notification will remind you to take a break.
Our support team is trained to help, not judge. Don't hesitate to reach out with any concern.
Our Responsible Gaming policy is written in plain, straightforward language. No hidden conditions — what you see is what you get.
Our Responsible Gaming programme is reviewed on a regular basis. When new issues are identified, action is taken promptly.
Every player's safety is our top priority at Quetex. Register today and enjoy the benefits of responsible gaming.
18+ | Play Responsibly | Quetex Is Here for You